Terms and Conditions

Introduction

Welcome to ITIAir LLC, your gateway to unforgettable adventure travel, based at 17202 Davenport St, Omaha, NE 68118, US. These Terms and Conditions govern your use of our website, booking of travel services, and participation in our adventures. By accessing our site or reserving a trip, you agree to these terms, so please read them carefully. They’re designed to ensure clarity and fairness for everyone involved. If you have questions, contact us at [email protected] or call +1 402-935-8159. These terms were last updated on October 9, 2025.

Booking and Payment

When you book a trip with us, you’re securing a spot on one of our carefully planned adventures. A deposit, typically 20% of the total cost, is required to confirm your booking, with the balance due 60 days before departure. Payments can be made via credit card, bank transfer, or other methods we specify at booking. If you fail to pay the balance on time, we may cancel your reservation and retain the deposit to cover our costs. Prices quoted include guides, accommodations, meals, and activities as described, but exclude flights, insurance, or personal expenses unless stated. All prices are in USD and subject to change due to currency fluctuations or unforeseen cost increases, though we’ll notify you before finalizing.

Cancellations and Refunds

Life happens, and we understand plans can shift. If you need to cancel, our refund policy depends on timing. Cancel more than 60 days before your trip, and you’ll receive a full refund minus a processing fee, usually $100 or 5% of the booking cost, whichever is lower. Between 30 and 60 days, we refund 50% of the payment, as we’ve likely committed funds to local partners. Less than 30 days, no refunds are possible due to fixed costs and limited spots. If we cancel a trip due to safety concerns, low participation, or other reasons, you’ll get a full refund or an option to transfer to another trip. Refunds are processed within 14 business days to your original payment method. For third-party services, like local transport or lodging, their cancellation policies apply, and we’ll assist in navigating those.

Changes to Itineraries

Our adventures often take place in remote areas, so flexibility is key. We may need to adjust itineraries due to weather, safety, or logistical issues, like road closures or permit changes. If we make significant changes before departure, we’ll notify you and offer alternatives or a refund if the change alters the trip’s core experience. Minor adjustments, like swapping activity days or routes, don’t qualify for refunds but we’ll ensure the trip’s quality stays high. If you request changes, like switching dates, we’ll try to accommodate based on availability, with a possible $50 fee for rebooking logistics. Any cost differences for new dates or services are your responsibility.

Travel Requirements and Responsibilities

You’re responsible for having valid travel documents, like passports, visas, or vaccination records, required for your destination. We’ll provide guidance on what’s needed, but it’s on you to ensure compliance, as missing documents may prevent participation without refund. You must inform us of any medical conditions, dietary needs, or physical limitations that could affect your trip, so we can plan safely. Our adventures involve physical activities, and you confirm you’re fit enough to participate. We recommend travel insurance to cover cancellations, medical emergencies, or lost gear, as we’re not liable for these. You agree to follow guide instructions and local laws during trips to ensure everyone’s safety.

Liability and Risk

Adventure travel comes with inherent risks, like unpredictable weather, rough terrain, or wildlife encounters. While we take every precaution, including hiring experienced guides and using quality equipment, you accept these risks when joining our trips. ITIAir LLC, its employees, and partners are not liable for injuries, losses, or damages during activities, except in cases of gross negligence. We’re not responsible for events beyond our control, like natural disasters, political unrest, or flight delays. You agree to indemnify us against claims arising from your actions or failure to follow safety guidelines. We carry liability insurance, but you should have personal coverage for added protection.

Third-Party Services

Our trips often involve local partners, like guides, lodges, or transport providers, to deliver the experience. These third parties operate under their own terms, and while we vet them carefully, we’re not liable for their actions or service disruptions, like a lodge overbooking or a vehicle breakdown. We’ll work to resolve any issues, but their policies may limit refunds or changes. If you book additional services through us, like flights or add-on activities, those providers’ terms apply, and we’ll clarify what’s covered at booking.

Website Use

Our website is your tool for exploring and booking adventures. You agree not to misuse it, like hacking, scraping, or posting harmful content. All content on our site, like images or trip descriptions, is owned by ITIAir LLC or our partners and can’t be used without permission. We strive to keep site info accurate, but prices, availability, or details may change, and we’re not liable for errors. Links to external sites, like payment processors, are provided for convenience, but we’re not responsible for their content or practices.

Intellectual Property

Our brand, logo, and website content are protected by copyright and trademark laws. You may not reproduce, distribute, or use our materials without written consent, except for personal use like printing booking confirmations. If you share photos or stories from our trips, we’d love it if you tag us, but you retain rights to your own content unless you grant us permission to use it for promotion.

Governing Law and Disputes

These terms are governed by the laws of Nebraska, USA. Any disputes will be handled in courts located in Omaha, NE, unless local laws in your region require otherwise. If an issue arises, contact us first at [email protected] or +1 402-935-8159 to resolve it amicably. We aim to settle disputes quickly, but if legal action is needed, you agree to cover reasonable attorney fees if we prevail. If any part of these terms is found unenforceable, the rest remain valid.

Updates to Terms

We may update these terms as our services or laws evolve. Changes will be posted on our site, and if they’re major, we’ll notify you via email or a website notice if you have an active booking. Continuing to use our site or services after updates means you accept the new terms. Check back here (last updated October 9, 2025) to stay informed.

Contact Us

Need clarity or have concerns? We’re here to help. Reach out to ITIAir LLC at 17202 Davenport St, Omaha, NE 68118, US. Email us at [email protected] or call +1 402-935-8159. Whether it’s about booking, terms, or your next big adventure, we’re stoked to connect and make it happen!