Refund Policy

At ITIAir LLC, we get that plans can change, and we want to make things as fair as possible when life throws a curveball. Based out of 17202 Davenport St, Omaha, NE 68118, US, we’ve crafted this Refund Policy to explain how we handle cancellations, refunds, and changes for our adventure travel services. Our goal is to keep things clear and straightforward, so you know what to expect if you need to adjust your booking. If you’ve got questions, reach out to us at [email protected] or give us a call at +1 402-935-8159. This policy was last updated on October 9, 2025.

When you book a trip with us, you’re locking in a spot for a carefully planned adventure, often involving local partners, guides, and limited spaces in remote locations. Because of this, we have to balance flexibility with the commitments we make to ensure your experience is top-notch. If you need to cancel, the refund you’re eligible for depends on how far in advance you let us know. Cancel more than 60 days before your trip starts, and you’ll get a full refund of your payment, minus a small administrative fee to cover our processing costs. This fee is typically 5% of the booking total, but it won’t exceed $100. If you cancel between 30 and 60 days before departure, we can refund 50% of your payment, as we’ve likely already paid deposits to secure your spot with local providers. If you cancel less than 30 days before the trip, unfortunately, we can’t offer a refund, since last-minute cancellations leave us unable to fill your spot or recover costs.

Sometimes, you might not want to cancel but need to tweak your plans, like changing dates or switching to a different adventure. We’re happy to work with you on changes, subject to availability and any price differences. If you request a change more than 60 days out, we’ll do our best to accommodate without extra charges, though a $50 processing fee might apply if we need to rework logistics with partners. Changes within 60 days are trickier and depend on what’s possible with our local teams—additional costs, like higher rates for new dates or locations, could come up. We’ll always let you know upfront if there’s a fee or if the change isn’t doable.

If we, ITIAir LLC, have to cancel a trip—say, due to extreme weather, safety concerns, or not enough travelers to make it happen—you’ll get a full refund, no questions asked. We’ll notify you as soon as possible, usually at least 30 days before departure, unless it’s an emergency situation like a natural disaster. In these cases, we’ll offer you a full refund or a credit toward a future trip, your choice. If a trip’s disrupted after it starts, like if a storm forces us to cut a day short, we’ll try to offer a partial refund or credit based on what was missed, though this depends on the specifics and costs we can’t recover.

For trips involving third-party services, like flights, local transport, or accommodations arranged through partners, their refund rules apply to those portions. We’ll help coordinate with them, but we can’t control their policies. For example, if a local lodge has a no-refunded policy for last-minute cancellations, we can’t refund that part, but we’ll work to get you the best outcome possible. Always check with us when booking to understand what’s covered by our policy versus external providers.

If you’re worried about unexpected issues, we strongly recommend getting travel insurance. It can cover things like medical emergencies, trip cancellations for personal reasons, or lost gear, which our policy doesn’t. We don’t sell insurance ourselves, but we can point you to trusted providers if you ask. Make sure your policy covers adventure travel, as some activities we offer might need specific coverage.

To request a refund or change, contact us as soon as you know your plans are shifting. Email us at [email protected] or call +1 402-935-8159, and we’ll need your booking details to get the process started. We aim to respond within 48 hours and process refunds within 14 business days, though it might take longer if we’re coordinating with international partners. Refunds go back to your original payment method, unless you agree otherwise. If you paid by credit card, it might take an extra few days for your bank to show the funds.

We don’t offer refunds for missed activities if you choose to skip part of a trip, like opting out of a day’s activity or leaving early for personal reasons. Similarly, if you’re unable to join due to missing travel documents, like visas or required vaccinations, we can’t refund, as it’s on you to have those ready. We’ll provide all the info you need when booking to avoid surprises.

If you’re in a region with specific consumer protection laws, like the EU or California, we’ll comply with those rules if they apply. For example, some regions give you a short window to cancel without penalty—let us know if this is relevant, and we’ll work it out. We might update this policy as laws or our operations change, and we’ll post any updates on our site or notify you directly if you’ve got an active booking. Using our services after an update means you’re okay with the new terms.

We hate seeing plans fall through, but we’re here to make the process as smooth as possible. If something’s unclear or you need help, reach out to ITIAir LLC at 17202 Davenport St, Omaha, NE 68118, US, via email at [email protected] or phone at +1 402-935-8159. Let’s sort it out and get you back to planning your next big adventure!